jilive Privacy
Policy

jilive is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As an operator that handles real-money transactions and personal account data, jilive takes its data protection responsibilities seriously and is committed to handling your personal information with transparency, care, and respect.

This Policy applies to all personal data collected through the jilive website at jilive.club, the jilive mobile platform, and any communications between you and jilive — including support interactions, promotional emails, and SMS notifications. It applies to all registered account holders as well as unregistered visitors who browse the jilive platform.

jilive's data practices are governed by the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. jilive is committed to full compliance with these requirements and to upholding the rights of Filipino data subjects as defined under Philippine law.

jilive collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jilive does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law or regulatory obligation. Where such data is required, jilive will seek your explicit consent before collection.

jilive collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the jilive platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with your transactions, and from identity verification service providers used to fulfill our KYC obligations.
• Publicly available sources: In limited circumstances, jilive may verify information against publicly available records for fraud prevention or AML compliance purposes.

jilive uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jilive account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To provide you with access to jilive's games, process your deposits and withdrawals, credit bonuses, and deliver the core gaming experience.
• Age and identity verification: To verify that you meet the 21+ age requirement and to confirm your identity in compliance with applicable Philippine regulations.
• Regulatory compliance: To fulfill jilive's obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and data protection legislation, including the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the jilive platform and its players.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming limits set by players, and fulfill jilive's duty of care obligations.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance through jilive's support channels.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications.
• Platform improvement: To analyze usage patterns, conduct research, and improve the jilive platform, its games, and its user experience.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with jilive's operations.

jilive processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 of the Philippines:

• Contractual necessity: Processing that is necessary to perform the contract between you and jilive — including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with jilive's legal and regulatory obligations, including AML compliance, age verification, and regulatory reporting.
• Legitimate interests: Processing carried out for jilive's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional data uses. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jilive does not sell, rent, or trade your personal data to third parties for their own commercial purposes. jilive may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers used to verify your identity and age in compliance with regulatory requirements.
• Game providers: Software providers whose games are available on the jilive platform, to the extent necessary to deliver game services and resolve game-related disputes.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the operation of the jilive platform under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where jilive is required by law to disclose your data, including in connection with AML reporting obligations.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by jilive in connection with legal proceedings or compliance activities, subject to professional confidentiality obligations.

All third parties with whom jilive shares personal data are required to handle that data in accordance with applicable data protection laws and jilive's data processing requirements. jilive does not authorize any third party to use your personal data for their own independent purposes.

jilive uses cookies and similar tracking technologies on the jilive platform to enhance your experience, analyze platform usage, and support security functions. A cookie is a small text file placed on your device when you visit a website. jilive uses the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the jilive platform, including maintaining your login session, remembering your preferences, and enabling secure transactions. These cookies cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect anonymized data about how players use the jilive platform, including which pages are visited most frequently and how players navigate between sections. This data helps jilive improve the platform experience.
• Functional cookies: Used to remember your preferences and settings — such as your preferred language and display options — to provide a more personalized experience on jilive.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats to the jilive platform and player accounts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilive platform. jilive does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

jilive retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce jilive's agreements. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your jilive account and for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years following the date of each transaction, in compliance with Philippine AML regulations.
• Communications and support data: Retained for a period of three (3) years following the resolution of the relevant support interaction or dispute.
• Technical and usage data: Retained for a period of up to two (2) years, after which it is anonymized or deleted.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, jilive will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes, as it can no longer be used to identify you.

jilive implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jilive platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Strict access controls limiting access to personal data to authorized jilive personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the jilive platform.
• Multi-factor authentication requirements for access to systems containing personal data.
• Staff training on data protection obligations and security best practices.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While jilive takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the security of your jilive account credentials and for notifying jilive immediately if you suspect any unauthorized access to your account.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jilive:

• Right to be informed: The right to be informed about how jilive collects and uses your personal data — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilive holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data jilive holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilive's legal and regulatory retention obligations.
• Right to object: The right to object to jilive's processing of your personal data where that processing is based on legitimate interests, including the right to object to direct marketing at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jilive has processed your personal data in violation of applicable data protection law.

To exercise any of your data rights, please contact the jilive support team. jilive will respond to all data rights requests within thirty (30) days of receipt, or within such other timeframe as may be required by applicable law. jilive may request proof of identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized persons.

The jilive platform is strictly intended for adults aged 21 years and above. jilive does not knowingly collect personal data from any person under the age of 21. The 21+ age requirement is a strict legal requirement under Philippine regulations governing online casino gaming, and jilive enforces this requirement through its identity and age verification procedures.

If jilive becomes aware that personal data has been collected from a person under the age of 21, jilive will immediately close the relevant account, delete the associated personal data, and take appropriate steps to prevent recurrence. If you believe that a person under the age of 21 has registered an account on jilive, please contact the jilive support team immediately.

jilive reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, jilive will notify registered players through the platform or via the email address associated with their account.

The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the jilive platform following the publication of an updated Policy constitutes your acknowledgment of the changes. jilive recommends that you review this Policy periodically to stay informed of how your personal data is being handled.

If you do not agree with any changes to this Policy, you should cease using the jilive platform and may request account closure in accordance with the account termination provisions in jilive's Terms & Conditions. Please visit the Terms & Conditions page for full details on account closure procedures.

If you have any questions, concerns, or requests relating to this Privacy Policy or jilive's data practices, please contact the jilive Data Protection team. jilive is committed to addressing all privacy-related inquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that jilive has handled your personal data in a manner that violates the Data Privacy Act of 2012. jilive encourages you to contact us first so that we have the opportunity to address your concern directly before escalation.

This Privacy Policy was last updated in January 2026. By continuing to use jilive after this date, you confirm your acknowledgment of this Policy as currently published.